Payment Policy
Timber Glow Crafters maintains clear purchasing standards for customers ordering handcrafted wooden products through our website and approved marketplace channels. This Payment Policy explains payment procedures, cancellation requests, return eligibility, refund handling, warranty coverage, and customer support options for both direct purchases and orders completed through amazon.
💳 Accepted Payment Methods
Orders placed directly through our website may be completed using available secure payment methods including major debit cards, credit cards, and approved digital payment systems. Payment authorization must be completed successfully before product preparation, packaging, or shipment begins.
🛒 How to Purchase Products
Customers may purchase Timber Glow Crafters products directly from our website by selecting available items, entering delivery details, and completing secure checkout. Certain wooden products are also listed on amazon, where payment processing, order tracking, and delivery confirmation may follow marketplace procedures established by that platform.
❌ Cancellation Requests
Orders may be canceled before shipment or before production begins for custom-made wooden products. For personalized carpentry items, cancellation requests should be submitted quickly because production often starts shortly after order confirmation. Orders already shipped may no longer qualify for cancellation and may instead follow return procedures.
📦 Returns and Delivery Concerns
Customers should inspect all delivered products promptly. If an item arrives damaged, incomplete, or incorrect, support should be contacted with order details and photographs when possible. Customers who placed orders through amazon may also review amazon orders & returns help through their account tools before contacting support for product-specific concerns.
💰 Refund Processing
Approved refunds may be issued for verified product defects, approved cancellations, or confirmed order fulfillment issues. Refund timing depends on payment provider processing schedules. Orders placed through amazon may follow refund timing established by that marketplace in addition to product review requirements.
🔄 Return Eligibility
Returned items should remain in original condition whenever possible. Customized dimensions, special finishes, or made-to-order woodwork may not qualify for return unless workmanship issues are confirmed after inspection.
🪵 Six-Month Limited Warranty
Eligible wooden products include a six-month limited warranty covering workmanship defects under standard indoor use conditions. This warranty applies to structural craftsmanship concerns caused by manufacturing quality. Natural wood grain differences, humidity changes, accidental damage, misuse, or improper maintenance are excluded.
📧 Order Support
For direct website purchases, customers may contact our support team for payment clarification, return requests, or warranty review. For amazon purchases, customers are encouraged to first review order status inside their marketplace account before contacting us for product-specific assistance.
📞 Payment Support Contact
Phone: 888-712-6349
Email: contact@timberglowcrafters.com
Address: 265 Communication Way, Hyannis, MA 02601